Quality or Money
Money has a tendency to cancel out Quality. Although there are definite exceptions to this rule, it is a general tendency.
If a customer buys on the basis of price, the customer will tend to reject Quality to get a good buy.
If an employee leaves one company because of a slightly larger salary at another company, it usually means that either the first company did not provide a quality work environment or the employee does not value nor give quality.
The stereotypical general reaction which occurs when a young beautiful woman marries an older wealthy man is based on the cynical assumption by society that the marriage is not based on quality.
If your company has to rely on cash incentives to retain your best customers, you are probably failing to provide either quality customer service or a quality product or failing in both areas.
Steve Yastrow wrote "A Bribe is not a Relationship."
If a customer buys on the basis of price, the customer will tend to reject Quality to get a good buy.
If an employee leaves one company because of a slightly larger salary at another company, it usually means that either the first company did not provide a quality work environment or the employee does not value nor give quality.
The stereotypical general reaction which occurs when a young beautiful woman marries an older wealthy man is based on the cynical assumption by society that the marriage is not based on quality.
If your company has to rely on cash incentives to retain your best customers, you are probably failing to provide either quality customer service or a quality product or failing in both areas.
Steve Yastrow wrote "A Bribe is not a Relationship."
Labels: Business Excellence, Community, Credibility, Entrepreneurial
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