Was it something that they said?

What you say doesn't mean nearly as much as what your consumer's say!

More and more consumers are turning to the internet to either express their frustrations or to magnify their favorites when it comes to products and businesses.

Where they express their feelings can impact your business success.

Believe it or not - providing a platform upon which your clients can vent or praise publicly can be beneficial to your business, especially if you are quick to resolve any problems to the client's satisfaction.

Because they will find a venue in which to vent! But if it is not on your site, it may be weeks or months before you find it and by then your reputation is damaged. If clients complain on your site then you know right away and can respond in order to make your reputation for customer service sparkle.

Karon Thackston wrote "The Incredible Persuasive Power of Online Consumer Reviews."